Refund Policy

Our goal is to give our customers a positive and enjoyable shopping experience! If at any point you feel we haven't met your expectations, please let us know by emailing booksbrunchesandbooze@gmail.com
Thank you for shopping with Books, Brunches & Booze!

PAYMENT
We accept PayPal, American Express, Visa, MasterCard, and Discover credit cards for payment. No personal checks, money orders, or CODs.

RETURNS/EXCHANGES
Please contact booksbrunchesandbooze@gmail.com for all exchanges/refunds.

If you have a question or concern about a product, please ask us before placing your order. 
Please let us know ASAP if you need any changes to your order after payment is made and we'll do our best to work with you. Orders will need to be cancelled or changed within 24 hours after order is placed. If order has already shipped, then changes can not be made. 

We cannot accept or refund orders that are over 30 days past the delivered date
 
If you are unsatisfied with your order, please contact us within 3 days after receiving your items and we will come to a resolution. Because we are a small business and our items are handmade, we typically do not accept returns.

DAMAGED ITEMS
If your item arrives damaged, please contact us within 24 hours of receiving your package and provide a photo of the damages incurred during shipment so we can replace or exchange your items. Replacements or exchanges will be completed within 7 days of notification and reshipment will be paid for by the shop.

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